Answers every call, always
Nights, weekends, holidays, and the two hours you're under a house. No hold music and no callback promise.
Capture
Answers on the first ring at 9pm on a Sunday, qualifies the caller against your own intake questions, and puts the job on your calendar before you're off the ladder.
A homeowner with a problem right now calls the next number if you don't pick up.
What's included
Not a voicemail box with a friendlier greeting. It asks your questions, in your order, and books the work.
Nights, weekends, holidays, and the two hours you're under a house. No hold music and no callback promise.
The same questions your best office manager asks, in the same order. You write them; it doesn't improvise around them.
Service area, job type, urgency, and whether it's something you actually take. Bad-fit calls don't reach your calendar.
Real availability, real slots. The caller picks a window and it's on the schedule before they hang up.
Who called, what they need, what got booked. On your phone in seconds, so you're never reconstructing a call you didn't take.
Every call kept and searchable — which is also what the Sales Call Analyzer runs on if you add it.
How it runs
Your questions, your service area, your job types, and the ones you turn down. Usually one conversation.
Forwarded from your existing number, so nothing about how customers reach you changes.
A text after every call. You decide what needs you and what's already handled.
What changes
Nothing here is a projection. These are the three gaps the receptionist closes, and you can check each one against your own phone records.
Emergency work comes in when offices are shut, and goes to whoever answers second.
The calls nobody can take because everyone is working. Usually the busiest weeks.
The ones that ring out while the line is busy and never call back.
Questions
It sounds like a calm, competent phone answerer. Some callers notice and most don't. What matters more is that it picks up in one ring at 9pm, which no answering service reliably does.
It says so and takes a message, or transfers to you if you want that. It doesn't guess at pricing or make commitments you'd have to walk back.
Yes. You set the rules — by job type, by time of day, or by keyword. Emergencies can ring straight through.
No. Your existing number forwards to it. Nothing changes for the customer, your trucks, or your signage.
We'll look at your call records together and count the calls that never got answered.